At Catherine’s Custom Creations, we provide quality products and excellent customer service. We know that sometimes returns or exchanges are necessary, so we outline our Refund and Returns Policy below to make the process smooth and hassle-free.
Refund or Returns Policy
Eligibility for Returns or Exchanges
Timeframe:
You may return or exchange unused, unopened items within 3 days of purchase. Custom or personalized items cannot be returned unless we made a defect or error.
For apparel items fulfilled by our print partner, return procedures may differ for printing or sizing issues. Please contact us directly so we can resolve the problem promptly.
Condition of Items:
Return items in their original packaging, unused, and in resalable condition. Sale or clearance items are final sale, and this will be noted at purchase.
Proof of Purchase:
Include a receipt or proof of purchase with all returns or exchanges. This step ensures we handle your request efficiently and accurately.
How to Return or Exchange an Item
First, contact us at catherinescustomcreations@outlook.com to start a return. Then, securely package your items and send them to:
8246 Omaha Cir Unit 308, Spring Hill, FL 34606.
You are responsible for return shipping unless we caused a defect or mistake.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, contact us within 2 days of delivery. We will promptly offer a replacement, exchange, or refund.
Non-Returnable Items
To protect safety and satisfaction, we cannot accept returns on:
- Custom-made or personalized crafts
- Gift cards
- Opened paints, glues, or other consumable craft supplies
If you have questions about our return policy, contact us at catherinescustomcreations@outlook.com. We aim to make your experience positive and will do our best to ensure your satisfaction.
Thank you for shopping with Catherine’s Custom Creations.
Need Help
Contact us at catherinescustomcreations@outlook.com for questions related to refunds and returns.